Frequently Asked Questions
Everything you need to know about your GenTeal shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are always free of charge.
How do I know which size to choose?
Each product page features a detailed size guide. Our clothing generally follows a standard athletic fit, but we recommend measuring a favorite shirt to compare against our charts.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
How should I care for my GenTeal garments?
To maintain the quality of our performance fabrics, we recommend machine washing cold with like colors and tumble drying on low heat. Avoid using bleach or fabric softeners.