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Returns & Exchanges
At GenTeal, we want you to be completely satisfied with your purchase. If your new fashion items aren't a perfect fit, you can return or exchange them within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
2
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
3
Pack Your Items
Securely place the unworn items with original tags attached into the original packaging or a sturdy shipping box.
4
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy until your refund or exchange is processed.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing